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CustOMER FAQ

Q: Why are REMO T Shirts so tasty?
A: The short sleeve T Shirt was the very first thing we developed under the REMO brand in 1988: sturdy, white, 100% cotton ... in the weight we wanted, in the shape we wanted, with the neck we wanted ... everything worked up from scratch, nothing random, nothing left to chance. The emphasis, as with all REMO branded merchandise, is on quality, purity and functional simplicity. The signature REMO neck basque is narrow and quite delicate.

Q: How's the sizing?
A: It wasn't always the case, but these days REMO T Shirt sizing is standard. Cross check the height and width measurements on this table with your existing T Shirts in order to work out your REMO T Shirt size.

REMO T Shirts Size Guide

Q: What are the the Australian delivery methods & costs?
A: For shipping to delivery addresses within Australia, we offer two alternatives: Regular Delivery or Express Service. Regular shipments are sent via Australia Post. Delivery & Handling charges are driven by order weight (up to 500 grams will cost $9, up to 1kg will cost $15) but are set at a unified rate to anywhere in the country. The faster method uses Express Post. For the faster service, charges are based on both order weight and distance.

Q: How many days will my order take to get to Australian delivery addresses?
A: Orders are shipped anywhere between 1 and 5 business days from order receipt (it generally depends on how busy we are, if you want to push to the head of the queue you would use the EXPRESS service). Transit times for the delivery can be as few as 2 days or as many as 7 days, depending on where you live and what delivery method you choose during checkout.

Q: What are the international delivery methods & costs?
A: We deliver merchandise to anywhere in the world. For New Zealand delivery addresses, we also offer two basic alternatives: Regular or Express. Regular shipments are sent via Australia Post Airmail. The faster method uses Australia Post's International Courier Service. For all other countries we only offer the one service: Airmail via Australia Post. Charges are based on order weight and distance from Sydney.

Q: How long will my order take to get to delivery addresses outside Australia?
A: Orders are shipped anywhere between 1 and 5 business days from order receipt, from then delivery time will depend on the method chosen. Transit time for international delivery is anywhere between 1 & 2 weeks, depending on where you live.

Q: What about Import duties & taxes for deliveries outside Australia?
A: It varies from country to country. You (or the order recipient, if it's a gift) may be subject to import duties and/or taxes levied once the package reaches the destination country. However, it's not that common for smallish shipments of a personal nature. Please let us know if your order does get caught so that we can advise future CustOMERs accordingly. As we learn, we'll pass that knowledge on to you all back here.

Q: What about returns or exchanges?
A: At REMO CustOMER Delight is Guaranteed. CustOMERs can return or exchange REMO merchandise for any reason whatsoever. Please just send the items back to us at the Bondi PO Box in the original packaging with clear exchange or return instructions. (Please quote the Order Number.) Bottom Line: We'll doing our best to make you HAPPY.

Q: Does REMO do corporate T Shirts or other customised merchandise?
A: Yes, see our Custom & Corporate page.